Dr Chow Mun Hong

Dr Chow Mun Hong

Director and Family Physician, Senior Consultant
Quality Management
SingHealth Polyclinics



Quality Improvement Essentials
Date: 21 September 2017, Thursday
Time: 9am – 4.30pm
Synopsis: This concise workshop provides an overview of key concepts in Quality Improvement (QI) in healthcare, takes participants through essential thinking processes when embarking on a Quality Improvement project, and introduces useful tools for problem analysis, testing of solutions, and measurement of improvement. Participants are encouraged to come with problems or ideas for QI projects, and use the skills learnt as part of practical application of learning. There will be opportunities for consultation on project ideas and approaches.


1. Key concepts in Quality Improvement in healthcare
2. Identifying problems worth solving and project initiation
3. Analysing the problem and prioritizing areas for action
4. Developing and testing changes
5. Making real improvements – use of data in Quality Improvement


Target Zero Harm – Improving Patient Safety In Primary Care
Date: 23 September 2017, Saturday
Time: 9.30am – 11.30am
Synopsis: ‘First, do no harm’ is a foundational commitment of all in healthcare. This session explores important concepts in Patient Safety and how these can be applied in a Primary Care practice. Key discussion points include the place of culture and systems in the overall Patient Safety framework, important elements in a Patient Safety programme and how these are linked with the Governance and Improvement frameworks in the organization.

SingHealth Polyclinics is a group of nine physician-led, public sector Primary Care Polyclinics serving communities in the Southern and Eastern parts of Singapore. There is strong emphasis on chronic disease management and integrated systems-based practice. Patient Safety is a core organization priority, and ‘Zero Harm’ is the focus of both culture and systems design.


Dr Chow is Director of Quality Management at SingHealth Polyclinics, the Primary Care arm of SingHealth, where he started the Quality Management Department and has been overseeing Quality and Safety for more than 10 years. His areas of responsibility include Clinical Governance, Quality Assurance, Patient Safety, Patient Experience, Quality Improvement, and Learning in Quality and Safety. He is also the Institutional Risk Officer of SingHealth Polyclinics where he oversees the Enterprise Risk Management Programme.

Dr Chow is a Family Physician by training and is Senior Consultant at SingHealth Polyclinics. He graduated in 1990 with MBBS, attained his Master of Medicine (Family Medicine) [MMed (FM)] in 1998, fellowship with College of Family Physicians Singapore [FCFP(S)] in 2002, and Master of Business Administration (MBA) in 2013. He also completed a fellowship in Integrated Chronic Disease Management at Kaiser Permanente in 2004.

His interests are in Continual Improvement, Healthcare Quality and Safety, and Care Delivery Design to support Population Care. He has also been active in medical and interprofessional education for many years, is Adjunct Assistant Professor with Duke-NUS Medical School, as well as MMed (FM) trainer and examiner. He is also involved in Quality and Safety training for Residents and other healthcare professionals, and contributes on a national platform where he co-chairs the National Curriculum Workgroup for Patient Safety and Quality Improvement at the Singapore Healthcare Improvement Network (SHINe).