Dr Gan Han Nee

Dr Gan Han Nee

Senior Consultant
Accident and Emergency Department
Changi General Hospital



Providing Difficult Feedback: Where Do We Start?
Date: 21 September 2017, Thursday
Time: 2pm – 4.30pm
Synopsis: Providing effective feedback is essential to enhance learners’ performance in medical education. However, most educators would have had difficult conversations with their learners at some point in their clinical teaching which hinders the effectiveness of the feedback. This workshop is about exploring the various models of giving effective feedback and strategies to overcome barriers to giving feedback to learners. In particular, participants of this workshop will be introduced to an interactive feedback model to enable these difficult conversations.


1. Describe the characteristics of effective feedback
2. Discuss various models of feedback to difficult learners
3. Practice interactive feedback model
– Whole group activity
– Small group activity (role play)
4. Describe the barriers to giving effective feedback and how to overcome them
5. Q&A


Dr Gan Han Nee is a Senior Consultant at the Accident and Emergency Department in Changi General Hospital. She is also the Associate Program Director for SingHealth Emergency Medicine Residency program. She pursued her strong interest in medical education by completing her Masters of Science in Health Professions Education in 2014 at the MGH Institute of Health Professions. With a group of like-minded educators at Changi General Hospital, her latest endeavor was to develop a series of interprofessional faculty development workshops to enhance the teaching of both new and experienced healthcare professionals.