Dr Ng Chirk Jenn
Department of Primary Care Medicine
University of Malaya
Harnessing Patients’ Experiences To Improve Healthcare: A Workshop On Experience-Based Co-Design
Date: 21 September 2017, Thursday
Time: 9am – 4.30pm
Synopsis: For many years, businesses have used their customers’ experience to develop and refine their products and services. It is now becoming increasingly desirable in healthcare to become more user-centered. In this workshop, participants will explore using research methods adapted from different disciplines, including business, anthropology and health service research, to capture ‘user experience’. The workshop will illustrate the different approaches with examples based on real-life studies that have engaged patients and their carers. It will address how one can move along the continuum of user influence, from patient satisfaction surveys all the way to experience-based co-design.
1. Importance of patients’ perspectives in service development and research
2. Rigorous approaches to developing user-centred initiatives
3. Identifying the skills and resources we need to involve our patients in user-centred endeavours
Dr Chirk Jenn Ng is a Professor in the Department of Primary Care Medicine, University of Malaya. Besides practising as a Family Physician, he spends most of his time teaching and conducting research, particularly on shared decision making and men’s health. He uses mixed methods to explore patients and clinicians’ experience and incorporates them into the design of tailored complex health intervention in a culturally diverse context. He collaborates with clinicians across different disciplines to develop and evaluate tools such as patient decision aids and screening web applications.
Dr Ng is also the Deputy Chair of the University of Malaya Medical Centre and ex-Editor in Chief of the Malaysian Family Physician. He is currently leading the eHealth team at the University of Malaya to find and implement innovative and sustainable solutions to solve day-to-day healthcare problems for patients and clinicians.