Professor Helen Ward

Professor Helen Ward

Professor of Public Health
Department of Infectious Disease Epidemiology
Imperial College London



Harnessing Patients’ Experiences To Improve Healthcare: A Workshop On Experience-Based Co-Design
Date: 21 September 2017, Thursday
Time: 9am – 4.30pm
Synopsis: For many years, businesses have used their customers’ experience to develop and refine their products and services. It is now becoming increasingly desirable in healthcare to become more user-centered. In this workshop, participants will explore using research methods adapted from different disciplines, including business, anthropology and health service research, to capture ‘user experience’. The workshop will illustrate the different approaches with examples based on real-life studies that have engaged patients and their carers. It will address how one can move along the continuum of user influence, from patient satisfaction surveys all the way to experience-based co-design.


1. Importance of patients’ perspectives in service development and research
2. Rigorous approaches to developing user-centred initiatives
3. Identifying the skills and resources we need to involve our patients in user-centred endeavours


Professor Ward is a clinical academic and Professor of Public Health based in the Department of Infectious Disease Epidemiology, Imperial College London. She is Director of the Imperial Patient Experience Research Centre (PERC), leading on patient and public involvement and engagement for the Imperial Biomedical Research Centre and the College. PERC carries out social research on health and healthcare, with a focus on participatory methods.